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  • Return and Refund
    • Return and Refund Policy
    This policy outlines the process for product returns:
    Who to Contact:
    • Please liaise directly with the HQ of the product you purchased or their designated agent for all inquiries regarding product defects, refunds, delivery issues and replacements. They have the most up-to-date information and can quickly address your concerns.
    • At Go2Buy, we connect buyers and sellers through our platform, but we ourselves are not the seller of any product. This means that for matters related to product defects, refunds, replacements, or other concerns, you'll need to contact the HQ (Headquarter) of the product you purchased or their designated agent directly.
    • The HQs and their agents are responsible for handling all buyer inquiries and returns. They have the most up-to-date information about their products and policies, and can offer the most efficient resolution. This ensures you receive prompt and personalized assistance.
    • To connect with the agent directly, please log in to your Go2Buy account and access your order details. Their contact information will be readily available there.
    Initiating a Return:
    1. Contact the HQ or agent: Reach out to them directly through their provided contact information in the order invoice.
    2. Explain the issue: Clearly describe the problem you're facing with the product.
    3. Provide necessary details: Share your order number, photos or videos showcasing the issue (if applicable), and any other relevant information.
    4. Follow their instructions: The HQ or agent will guide you through their specific return process.
    Important Notes:
    • Return policies may vary by HQ or agent. Always refer to their individual policies for specific details.
    • Product defects and warranty claims: Most HQs and agents offer warranties on their products. Please contact them directly to verify their warranty policy and claim procedures.
    • General return window: Many HQs and agents offer a standard return window, typically within 7-14 days of delivery. Contact them to confirm their specific timeframe.
    • Original packaging: Returning the product in its original packaging is often preferred, but this may vary depending on the HQ or agent's policy.
    • Delivery costs: Return shipping costs may be the responsibility of the buyer, according to the HQ or agent's policy.
    • We do not accept returns or offer refunds for the following reasons:
      1. (i) Change of mind: If you have simply changed your mind about an item after purchase, we are unable to accept a return or offer a refund. Please ensure you are certain about your purchase before placing an order.
      2. (ii) Wrongly placed order: If you have accidentally ordered the wrong item, we are unable to accept a return or offer a refund unless the item is defective or damaged upon arrival. Please double-check your order details carefully before finalizing your purchase.
    We appreciate your understanding and encourage you to collaborate directly with the HQ or agent for a quick and efficient resolution.